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Frequently Asked Questions
Here you can find the Frequently Asked Questions which will be updated on a regular basis as and when appropriate. Please read through it as it contains important information you need to be aware of along with essential reading such as User Guides and many other cool stuff you may not even be aware of.
    1. Most common reasons for statistics not updating

      The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.)

      You are using a faulty client.

      You have DHT, Peer Exchange or Local Peer Discovery turned on in your client. All those settings have to be turned OFF. Please refer to your client manual  to find out how to disable those settings.

      You are on a shared IP with another user. In that case, if the same torrent is uploaded at the same time by two or more users, only one account is awarded with upload credit. This also applies to shared seedbox users. We also suggest to all users to use well tested clients: Windows: Utorrent, BitTornado, rtorrent, ktorrent, libtorrent, CTorrent. Other: Azureus, Deluge, Transmission.

      Make sure you exit your client properly, so that the tracker receives “event=completed”.

      If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly.

      We STRONGLY recommend you use either µTorrent (windows, linux and FreeBSD) or Azureus (windows, Linux and OSX), in both cases use the newest available version.

    2. What is Ratio?